Lanbirl

Refund Policy

Last updated: January 25, 2024

Overview

At Lanbirl, we strive to provide high-quality online educational services. This Refund Policy outlines the circumstances under which refunds may be requested and processed for services purchased through lanbirl.com.

Eligibility for Refunds

Course and Program Purchases

Refund requests for courses, programs, or learning subscriptions may be considered under the following conditions:

  • Request submitted within 14 days of purchase date
  • Course content accessed does not exceed 20% of total available material
  • No certificates or completion credentials have been issued
  • Technical issues preventing access that could not be resolved by our support team

Subscription Services

For recurring subscription services:

  • Refunds are available within 7 days of the initial subscription purchase
  • Renewal charges may be refunded if requested within 48 hours of the renewal date
  • Partial refunds for unused subscription periods are not provided

Non-Refundable Items

The following purchases are not eligible for refunds:

  • Digital downloads that have been accessed or downloaded
  • Completed courses where certificates have been issued
  • Services purchased during promotional periods or at discounted rates
  • One-time assessments or tests that have been taken
  • Custom or personalized learning plans after commencement

Refund Request Process

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at help@lanbirl.com
  2. Include your order number and purchase date
  3. Provide a brief explanation for your refund request
  4. Allow up to 5 business days for review and response

Required Information

Your refund request must include:

  • Full name associated with the account
  • Email address used for purchase
  • Transaction ID or order confirmation number
  • Date of purchase
  • Reason for refund request

Processing and Timeline

Review Period

All refund requests are reviewed on a case-by-case basis. We will assess your request based on the eligibility criteria outlined in this policy and respond within 5 business days of receiving your complete request.

Approval and Payment

If your refund request is approved:

  • Refunds will be processed within 7 business days of approval
  • Payment will be returned to the original payment method used for purchase
  • You will receive email confirmation once the refund has been processed
  • Depending on your financial institution, it may take an additional 5 to 10 business days for the refund to appear in your account

Exceptions and Special Circumstances

Technical Issues

If you experience technical difficulties that prevent you from accessing purchased content, please contact our support team immediately. We will work to resolve the issue before processing any refund request. Refunds for technical issues will only be considered if the problem cannot be resolved within a reasonable timeframe.

Course Cancellations

If Lanbirl cancels a course or program:

  • You will receive a full refund of the purchase price
  • Alternative course options may be offered at no additional cost
  • Refunds will be processed automatically within 10 business days

Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact us immediately at help@lanbirl.com. We will investigate and work with you to resolve the matter promptly.

Partial Refunds

In certain situations, partial refunds may be granted at our discretion:

  • Significant technical issues affecting a portion of the course content
  • Course content that materially differs from the description provided
  • Service interruptions that impact your ability to complete the program within the intended timeframe

Account Termination

If your account is terminated due to violation of our Terms of Service, you will not be eligible for any refunds on current or past purchases. Active subscriptions will be cancelled without refund.

Currency and Exchange Rates

Refunds will be processed in the same currency as the original transaction. If exchange rates have fluctuated between the purchase date and refund date, the refunded amount may differ from the original charge in your local currency.

Contact Information

For questions about this Refund Policy or to request a refund, please contact us:

  • Email: help@lanbirl.com
  • Phone: +380675141982
  • Address: 101-й квартал, 2, Kremenchuk, Poltava Oblast, Ukraine, 39600

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

Dispute Resolution

If you are not satisfied with the outcome of your refund request, you may escalate the matter by contacting our customer service team. We are committed to working with you to reach a fair resolution.